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    Frequently Asked Questions

    Water Well FAQs
    Lance & Thermic Pipe FAQs

    What type of pipe does Canpipe supply?

    We stock well casing, black pipe (SCH40 and SCH80), galvanized pipe, stainless steel (SCH40), and PVC (SCH40 and SCH80). Typical stock sizes are:

    • Well Casing: 6”. Typically plain end
    • Black Pipe: ½” to 6”. Plain end or threaded
    • Galvanized Pipe: ½” to 4”, can be plain end or threaded
    • SCH40 Pipe: ½” to 8”, can be plain end, bell end or flush joint
    • SCH80 Pipe: 1”, 1-1/4” and 2”. Other sizes available upon request. Pipe can be plain end, bell end or flush joint
    • Stainless Steel (304 and 316). Call for details on current pricing

    What pump brands does Canpipe supply?

    We are a Distributor for Grundfos and Unitra. We also carry the Titan Duro Sump & Sewage pumps, Hydromatic Sump and Sewage plus a vast array of Agricultural, Industrial, and Commercial pumps.

    Does Canpipe manufacture its own products?

    We manufacture flush mount manhole covers, and steel monument casing. We also provide the value add machining of PVC for flush joint threads and slotting for well screens.

    What sizes do manhole covers and monument casings come in?

    • Flushmount manhole covers come in the following sizes: 4”x6”, 4”x12”, 6”x6”, 6”x10”, 6”x12”(aluminum or cast iron lid), 8”x12” (aluminum or cast iron lid). Larger sizes are available from a third party manufacturer
    • Monument casing comes in the following sizes: 4”x4”x4’ or 4”x4”x5’

    Does Canpipe deliver?

    We offer delivery at our Etobicoke, Tillsonburg and Ottawa branches. Please inquire with the branch for the latest rates.

    Why do I need to hire a licensed well contractor?

    By law, to operate a well construction business, you must have a valid well contractor license. The licensing of well contractors and technicians promotes and supports the enforcement of safe environmental practices to maintain the health of Ontario’s groundwater resources. Plumbers and DIY individuals are not licensed in Ontario to work on a water well. You must be a licensed well driller, well technician or pump installer to access a well cap in Ontario. Please consult Regulation 903 before initiating any work on a private water well.

    Do you need a license in Ontario to install water treatment equipment?

    Currently under the Ontario College of Trades rules, a plumber can install a water treatment device under their scope of practice. In other jurisdictions, CWQA-certified technicians are allowed as well. A gas technician cannot install water treatment devices under their current scope of practice. Most provinces require a plumbing license to tie into a municipal drain. Installation of water treatment equipment should be completed by a factory-trained individual with a valid plumber’s license.

    Where do I find an Ontario well record?

    Please use the following link: ontario.ca/page/map-well-records

    Where can I find a licensed well contractor?

    Please use the following link: ontario.ca/page/find-licenced-well-contractors

    What is Regulation 903 & where can I find more information on it?

    Regulation 903 sets out provincial requirements for the construction, cleaning, maintenance, abandonment and reporting of wells throughout Ontario. In addition, Regulation 903 creates licensing and training requirements for well contractors (businesses) and technicians who work in the well construction sector.

    For more information, please use the following link: ontario.ca/laws/regulation/900903

    Does Canpipe process warranty claims?

    We do process warranty claims for certain manufacturers. Proof of receipt and details of the failure are required to process a claim.

    What is the return policy?

    We do accept returns. They are subject to a 30% restocking and depend on the condition of the returned product.

    Can Canpipe help me make spec the right pump/motor?

    We can assist in your selection as long as you are a licensed pump installer.

    Does Canpipe accept custom orders?

    We accept requests for custom orders as long as they can be accommodated with our manufacturing equipment.

    Can Canpipe spec replacement parts?

    We have access to our supplier partners’ parts to help with any repairs or worn parts.

    What is a lance pipe or a thermic lance?

    A thermic lance, often referred to as a “burning bar”, is a steel pipe or tube that is filled with smaller steel rods or wire. The steel rods are held inside the pipe by hydraulic crimps or bends in the pipe. When ignited and supplied with high-pressure oxygen, the combination of heat, steel and oxygen creates extreme heat as a result of an exothermic reaction that will melt and cut a variety of materials. In comparison, a lance pipe is a standard hollow pipe without any rods or wires. However, they are both supplied with a source of oxygen and ignited for cutting purposes.

    How hot does a thermic lance get?

    The temperature of the burning tip of a thermic lance will exceed 6,600⁰F (3,650⁰C). Only the very tip will see this temperature. The thermic lance can be used up to 6-12 inches from the holder.

    What materials can I cut using a thermic lance?

    Various types of steel including stainless, cast iron, copper alloys, nickel alloys, aluminum, and concrete can be cut using a thermic lance.

    What oxygen pressure do I need?

    Typically you will need between 75 to 120 psi to cut most materials. To cut concrete, pressures may require as high as 150 psi. In addition, depending on the lance diameter a high flow rate of oxygen from 30 – 90 scfm will be required for proper operation. A lance will need 99.5%+ pure oxygen supplied from either compressed cylinders, a liquid oxygen vaporizer system, or a high-pressure plant line.

    Is high purity oxygen dangerous?

    Oxygen is one of the most dangerous substances in the world. The air we breathe contains only 21% oxygen. Higher concentrations of oxygen will dramatically reduce the kindling point of all materials. The kindling point is the lowest temperature at which a substance will spontaneously combust in a normal atmosphere without an external source of ignition. Materials will also burn more vigorously in an oxygen-enriched environment.

    Why can I not use a standard piece of pipe for exothermic lancing?

    A regular pipe will have protective coatings and contaminants that would result in disaster for the operator. Our lance pipes are made using the ERW process (electric resistance weld) according to A53 dimensional and mechanical specifications. Most importantly, we clean all of our pipes and steel rods in an alkaline bath to remove all traces of oil, grease, and contaminants which would react violently in the presence of high-pressure oxygen.

    What sizes and lengths are available?

    Thermic lances are available in 1/8” (0.405” OD), 1/4” (0.540” OD), 3/8” (0.675” OD), 1/2” (0.840” OD), and 3/4” (1.050” OD) sizes and lengths up to 10’6”.  Plain lance pipes are available up to 1” (1.315” OD) and lengths of 21’.

    What end finishes or connection types are available?

    In addition to a standard deburred and chamfered Plain-End, we also offer Push-Fit (Quick-Connect), Threaded, and Threaded & Coupled end connections.

    What other equipment is required to perform exothermic cutting safely?

    Operators should be provided with the best personal protective equipment and proper instruction on safe usage and cutting operations. Only high flow pressure regulators and suitably sized hose assemblies designed for oxygen use should be used. Lance holders, safety devices, and flow control valves must be matched to the lance pipe size selected. Make sure all your equipment is clean, free of oil or grease, and in good working order.

    STANDARD TERMS AND CONDITIONS FOR SALE AND SUPPLY OF GOODS AND SERVICES (“CONDITIONS”)

    1. INTERPRETATION
    Buyer the person, company which places an order for purchase of Products
    and/ or Services as identified in any such order or quotation as the case
    may be.
    Conditions these terms and conditions of sale and supply as from time to time varied
    by Supplier.
    Contract the agreement between Supplier and Buyer arising as a result of Buyer’s
    submission of an order for Supplier’s products and/ or Services.
    Products goods as agreed to be supplied by Supplier to Buyer.
    Quotation a document provided by Supplier describing Products and/ or Services
    offered to Buyer, subject to these Conditions.
    Services means any services which Supplier has agreed to provide using
    reasonable care and skill under any Quotation or Contract, as applicable.
    Supplier Canpipe
    2. BASIS OF SALE
    No term or condition of Buyer’s order additional to or different from these Conditions
    shall become part of any Contract unless explicitly agreed to in writing by Supplier.
    Retention of Buyer of any Products and/ or Services delivered by Supplier, or payment
    by Buyer of any invoice rendered hereunder, shall be conclusively deemed acceptance
    of these Conditions. Supplier’s failure to object to any provision contained in any
    communication from Buyer shall not be construed as a waiver of these Conditions nor as
    an acceptance of any such provision.
    3. QUOTATIONS
    Prices, specifications and delivery date referenced in Supplier’s Quotations are for
    information only and shall not be binding on Supplier until all requirements have been
    agreed and Supplier has accepted Buyer’s order. Quotations terminate if Buyer does not
    place an order with Supplier within any express period indicated by Supplier or after 30
    days, whichever comes first or unless stated otherwise.
    4. ORDERS
    By Submitting an order to Supplier, Buyer agrees to be subject to these Conditions in
    their entirety.
    5. PRICING
    The prices for Products and/ or Services will be as set out in the Quotation or as
    otherwise agreed between the parties in writing. Buyer shall pay for taxes and any other
    agreed ancillary items such as freight, storage, insurance, duties etc.
    6. SHIPMENT AND DELIVERY
    Supplier will deliver Products to delivery address provided by Buyer. Any dates quoted
    or agreed are approximate only and Supplier shall not be liable for any delay howsoever
    caused and time is not of the essence.
    If Products are ready to be delivered to Buyer but Buyer has requested a change to the
    agreed delivery date, Supplier shall have the right to charge the Buyer reasonable
    storage costs. Such storage costs will be charged from the first day after the original
    delivery date until the new agreed delivery date.
    7. RISK AND PASSING OF TITLE
    Title to, and risk of loss and damage to the Products shall pass to Buyer upon payment
    of goods by buyer unless agreed otherwise by the parties in writing. Any claims for loss,
    damage or misdelivery shall be filed with the Supplier within 5 days of the days of the
    date of the delivery.
    8. CLAIMS/ RETURN OF PRODUCTS
    All Products shipped should be examined carefully as to condition and quantity before
    any confirmation (signature) is given to the transport company. This should be noted on
    transportation waybill. Supplier should then be notified as in Section 7. For Product to
    be eligible for return, the product must have been purchased from Supplier. Product
    must be in original packaging, not previously installed and not modified by the customer
    in any shape or form. Any Product “special ordered” for Buyer cannot be returned.
    Freight to return product to Supplier will be done at Buyers expense. Product returned
    will be subject to a 30% restocking charge.
    9. TERMS OF PAYMENT
    Each delivery of products or completion of services shall be a separate transaction and
    Buyer will be invoiced on delivery and paid as per agreed terms. All amounts due under
    a contract shall be paid in full by Buyer without deduction, withholding, set-off or
    counterclaim for any reason whatsoever, whether arising in contract, tort (including
    negligence), breach of statutory duty or otherwise, save as may be required by law.
    Supplier may, in its sole discretion, determine at any time that Buyer’s financial
    condition requires full or partial payment in advance or the provision of security for
    payment by Buyer in a form satisfactory to Supplier. If the Buyer fails to make payment
    when due then, without prejudice to any other rights and remedies available to
    Supplier, Supplier shall (at its option) be entitled: (i) to treat the Contract as repudiated
    by Buyer, to suspend or cancel further delivery of Products/ or Services or any part
    thereof under the Contract between them and claim damages and/ or receive
    reasonable cancellation fees; (ii) to affirm the Contract and claim damages from Buyer,
    and (iii) to recover, in addition to the payment, interest on the unpaid amount (both
    before and after judgement) at the rate of 6% per annum. Such interest shall be
    calculated daily.
    10. WARRANTIES
    Supplier warrants to deliver product and services in accordance with the Agreement or
    Contract. Products which are delivered but not manufactured by Supplier are subject to
    the warranty provided by the manufacturer.
    11. LIABILITY
    Nothing in these Conditions or Contract shall exclude or limit Supplier’s liability for fraud
    or death or personal injury caused by its negligence or any other liability to the extent
    that the same may not be excluded or limited as a matter of law. In relation to Products,
    Supplier’s maximum aggregate liability under or arising out of any Contract, whether
    arising in contract, tort (including negligence) or otherwise, shall in no event exceed
    100% of the total amount payable by Buyer in respect of Products under that Contract.
    Supplier shall be under no liability to Buyer for any loss of profit, loss of income, loss of
    use, loss of business, loss of revenue, loss of goodwill or for any indirect or
    consequential loss or damage of any kind, in each case, howsoever arising, whether
    such loss or damage was foreseeable or in the contemplation of the parties and whether
    arising in tort (including negligence), contract or otherwise. Any claim arising out of or in
    connection with a contract must be commenced against Supplier within one year from
    the date upon which Buyer became aware of or should have become aware of Supplier’s
    infringement of Buyer’s rights, unless otherwise specified under applicable law.
    12. FORCE MAJEURE
    Notwithstanding anything to the contrary in these Conditions, Supplier shall not be
    liable to Buyer for any loss or damage which may be suffered by Buyer as a direct or
    indirect result of the supply of Products or Services being prevented, delayed or
    rendered uneconomic by reason of circumstances or events. Supplier may apportion
    available stocks between it’s customers at its sole discretion.
    13. CONFIDENTIAL INFORMATION
    Each party undertakes to keep confidential, not use for its own purposes outside the
    agreed scope and not without the prior written consent of the other party disclose to
    any third party, any information of a confidential nature belonging or relating to the
    other party unless such information becomes public knowledge (other than by breach of
    this section) or is required by order of a competent authority.
    14. GENERAL
    These Conditions and any Contract shall be governed by the laws of the province of
    Ontario, Canada. The parties shall agree to settle any claims or disputes arising out of or
    in connection with these Conditions or any Contract by amicable negotiations. If no
    settlement can be reached through negotiations within sixty (60) days, either party has
    served written notice to the other requesting such negotiations, then the dispute shall
    be submitted to the exclusive jurisdiction of competent courts in Ontario, Canada.
    Failure by Supplier to exercise or enforce any rights hereunder shall not be deemed to
    be a waiver of any such right. If any Conditions are found to be invalid, this shall not
    effect the rest of the Contract, which shall remain in full force and effect. Buyer may not
    assign, transfer, novate or otherwise dispose of all or any of its rights or obligations, in
    whole or in part without written consent of Supplier. These Conditions constitute the
    entire agreement and supersedes any prior agreement, understanding, representations
    or arrangements between the parties with respect to its subject matter.

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